Durafit Mattress - Limited Warranty
Durafit Mattresses are warranted against defects in workmanship for a period of 7 years from the date of purchase. In case of manufacturing defect (specified below) within one year from the purchase, the product will be repaired or replaced by an identical product. In the event of a manufacturing defect after the first year, the prorated credit agreement may not apply.
List of Manufacturing Effects:
- Any sort of fabric damage found on opening the seal is considered to be a defective product.
- Any physical flaw in the mattress that causes the foam material to split or crack, despite normal usage and proper handling.
Exclusions Of Manufacturing Defect:
- On regular wear and tear of the cover and stitching warranty will not be applicable.
- Comfort preferences of the product are not considered a defect.
- Any defect found due to improper support for the mattress is not be covered under warranty.
- Any improper usage.
- Any sort of fabric/mattress damage caused while opening the seal of the mattress is not covered under the warranty.
- Any damage caused due to liquid spillage is not covered under the warranty.
- Mould, dirt or smell resulting from poor mattress care.
- Exposure to cold/hot temperatures for a period of time that causes the materials to tear or permanently deform.
Terms & Conditions Of Warranty
- Warranty is applicable on product failure due to a manufacturing defect only.
- Warranty is not applicable on any claim made other than for the benefit of the original purchaser.
- Warranty is valid only if the product is purchased from an authorized source.
- Please retain a copy of your purchase invoice as proof of purchase. You’ll need to submit this to make a claim.
- We require you to supply photographs of the entire sleeping surface of the mattress and any visible faults, delayed in which may result in a replacement being delayed or the mattress not being replaced.
- Warranty claims will be inspected and picked up within 7 days of raising a return request.
- If the claim has been verified, Durafit will either repair or if a repair is not possible, give a Prorated Credit Settlement. The return shipping charges have to be borne by the customer.
- Returns will be accepted only if the product fulfills the Return Criteria (Refer to Return Criteria under Return Policy)
- All genuine claims will be settled within 15 working days of warranty claim receipt.
- Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
- Prorated Credit Settlements will be made in the form of credit vouchers which can be availed for the purchase of Durafit mattress only through www.durafitindia.com
- The final decision on the warranty will be made by Durafit India. Company reserves the complete right to refuse any warranty claim if it doesn’t fulfil the Warranty Terms and Conditions.
- Disputes, if any, will be subject to Rajasthan jurisdiction only.